Refund Policy for Online Trading Solutions Products

Thank you for choosing Online Trading Solutions products.

We are committed to ensuring a positive experience with our software and value your satisfaction. Please review our refund policy carefully before making a purchase.

Scope of the Refund Policy:

This policy applies to all products and services offered by Online Trading Solutions (OTS).

Refund Eligibility:

We provide refunds within 30 days of the original purchase date, subject to the following conditions:

1. Technical Issues: If technical problems prevent the software from functioning correctly and our support team cannot resolve these issues.

2. Misrepresentation: In cases where the product's features or capabilities were misrepresented on our website or during the sales process.

Refund Process:

To request a refund, contact our customer support team at support@otstraders.com with your order details and a comprehensive explanation of the issue. Our team will evaluate your request and process eligible refunds in a timely manner.

Non-Refundable Items:

Certain situations/items are not eligible for refunds:

1. Change of Mind: We do not offer refunds for changes of mind or if the product is deemed unsuitable for the customer's needs.

2. Expired License: No refunds for products with expired licenses.

3. System Requirements: Customers are responsible for ensuring system compatibility. Refunds are not issued for products incompatible with the customer's system.

Contact Information:

For questions regarding our refund policy, please email support@otstraders.com.

Policy Modifications:

Online Trading Solutions reserves the right to modify or update this policy at any time. The latest version will always be available on our website.


Thank you for choosing Online Trading Solutions.